This Privacy Policy explains how connectsun ("connectsun," "we," "us," or "our") collects, uses, and shares information when you use the connectsun website and text-message and chat experience (the "Service"). By using the Service, you agree to this Policy.
Information we collect
- Contact details you provide: your name, phone number, and (optionally) your email address.
- Property information: the mailing address associated with the postcard you received, which we use to tailor the experience.
- Your responses: the answers you give during the chat about your home and interest in solar.
- Usage and device data: information generated automatically when you use the Service, such as the code you scanned or entered, the pages and steps you viewed, timestamps, your IP address, and basic browser or device details.
We collect this information directly from you and automatically as you use the Service.
How we use your information
- To connect you with a licensed solar installer at your request.
- To operate, personalize, secure, and improve the Service.
- To contact you about residential solar, including by phone call and SMS/MMS text message, consistent with the consent you provide and our Terms of Service.
- To comply with legal obligations and enforce our agreements.
How we share your information
When you ask us to connect you with an installer, we share the information you provide — including your name, phone number, address, and relevant responses — with the independent, licensed solar installer we route you to so they can contact you. That installer uses your information under its own privacy practices, which we do not control.
We may also share information with service providers that help us operate the Service (for example, messaging, email, hosting, and analytics providers), and when required by law, to protect our rights, or in connection with a business transfer. We do not sell your information for money.
Text messages
If you opt in to text messages, we and the installer may send you SMS/MMS messages about residential solar. Message and data rates may apply and frequency varies. Reply STOP to opt out or HELP for help. Mobile opt-in data is not shared with third parties for their own marketing.
Cookies and similar technologies
We use a session cookie and similar technologies to keep the chat working and to understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.
Data retention
We keep your information for as long as needed to provide the Service, connect you with an installer, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.
Your choices
- Reply STOP to any text to stop receiving messages.
- Email us at hello@connectsun.co to ask about, update, or request deletion of your information.
Children
The Service is intended for adults and is not directed to children under 18. We do not knowingly collect information from children under 18.
Changes to this Policy
We may update this Policy from time to time. Changes are effective when posted, and the "Effective date" above will reflect the latest version.
Contact
Questions about this Policy or your information? Email us at hello@connectsun.co.